We're so sorry our products didn't meet your expectations.
Here are a few links that you can use to try and make the products work best for you hair. We usually get great reviews, and sometimes just a simple change to your application technique can make a big difference.
We're just a small team and we're so grateful when we receive comments about our products and services, so that we can improve.
Please do get in touch if you have any specific questions. I read all our emails personally, so I'd love to hear from you and will do my best to help.