How long does it take to process a return?

We're dedicated to processing your requests as quickly as possible. We aim to reply within 1 working day. Once the refund has been initiated from our side, it can take up to 10 working days to receive the payment depending on the method of payment used.

What should I do if I bought the wrong product?

Our curl care team are always happy to help you find your perfect routine customised to your hair type. Reach out to hello@onlycurls.com within the 30-day timeframe and the team will help with your exchange or refund.

What if I'm not getting the results I anticipated?

As with all hair products, the way you apply the products and the amounts you use can make a huge difference. Email hello@onlycurls.com and our curl care team will quickly help you with your routine and any exchanges needed to ensure you get optimal curly results. Often time and patience are key, especially if you are new to embracing your natural curls after years of heat damage.

I'm new to Only Curls, where should I start?

The best way to try our products is with the Starter Bundle. Or you can take our 30 second curl quiz.

Returns and Exchanges

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Returns & Exchanges

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Returns & Exchanges Made Easy

Our goal is to make your curls happy, that's why we've made returns and exchanges simple.

Not happy with your results? Don't worry. Just contact us via hello@onlycurls.com and we'll streamline the exchange process for you. If you'd rather a refund, that's absolutely fine too.

Our curl care team are on hand to help - and we love to share tips and tricks to get your curls and waves looking fabulous.

Get in touch

What's your return and exchange policy?

- 30 Days -

You'll have thirty days from purchase to return or exchange your items.

- If for any reason you would like to return your item, please email hello@onlycurls.com to arrange the return or exchange.

- Our goal is happy curls. If you are unhappy with the products our curl support team will make suggestions to your routine or offer alternative (more suitable) products in exchange.

- Unless the item is faulty, you will be responsible for any return shipping charges.

Please note: Returns or exchanges may be limited based on misuse or bulk purchases. Refunds cannot be applied to 1L bottles or bundles over £40. Shipping charges are non-refundable.

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: We're dedicated to processing your requests as quickly as possible. We aim to reply within 1 working day. Once the refund has been initiated from our side, it can take up to 10 working days to receive the payment depending on the method of payment used.
: Our curl care team are always happy to help you find your perfect routine customised to your hair type. Reach out to hello@onlycurls.com within the 30-day timeframe and the team will help with your exchange or refund.
: As with all hair products, the way you apply the products and the amounts you use can make a huge difference. Email hello@onlycurls.com and our curl care team will quickly help you with your routine and any exchanges needed to ensure you get optimal curly results. Often time and patience are key, especially if you are new to embracing your natural curls after years of heat damage.
: The best way to try our products is with the Starter Bundle. Or you can take our 30 second curl quiz.

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Returns & Exchanges Made Easy

Returns & Exchanges Made Easy