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Only Curls FAQ's

Product Questions

Check out our tried and tested Only Curls Curly Method for our recommended application method and lots of additional curl care tips. Feel free to email with any additional questions you may have and we are always happy to help!

Yes, all our products have been developed by our Curly Team and have been been tried, tested and have received great feedback on all curl types.

No, we do not have samples/sachets available yet. The Only Curls Collection is the perfect way to try out our products as this contains all four products in the smaller 100ml travel size.

Yes, all Only Curls products are free of sulfates, silicones, mineral oil and any drying alcohols.

Yes, our cosmetic products and ingredients are all cruelty-free and 100% vegan. We do have some 100% silk products in our accessories range which are not classed as vegan.

Our products contain a light fragrance. It is a fresh citrus, coconut, floral scent that it used across all our products. The smell receives many compliments and we have had requests to make it into a perfume!

Yes, our products are suitable for children over 3 years. Watch this space for specific children's products in the near future!

Yes, our products contain nut and seed oils. All ingredients are listed here and are on the bottles themselves. Please check these carefully if you have any allergies or sensitivities.

Usually a tweak to your application method can help. Please send us a quick message here and we will get back to you with some curly tips and possible changes to your wash routine to ensure you are getting the best results from the products.

Delivery Questions

All UK orders are typically processed next working day and delivered within 5 working days. You will receive a tracking link on email as soon as your order has been dispatched.

For International shipping, please see our detailed delivery page here

Yes, we do deliver to most Countries. The currency can be changed in the dropdown menu, but please note all orders will be processed in GBP since we are located in the UK. Customs and duties are the responsibility of the customer. Please send us an email if you are having any issues placing your International order. 

This depends on whether your order has processed yet. We aim to process orders as quickly as possible, and sometimes this can be within a very short time after receiving your order. Please contact us with the change as soon as possible after placing your order at hello@onlycurls.com and we will be happy to assist you

Please contact us here and we help you track your parcel and ensure that your products reach you.

We hope that you will be happy with you order.  If for any reason you would like to return your item, please email info@onlycurls.com to arrange the return. We do not accept returns on used products.

Our returns address can be found here.  Unless the item is faulty, you will be responsible for any return shipping charges. 

Sustainability

Our bottles and labels are made from Bio-Plastics. This plastic is derived from the bi-product of sugar-cane (instead of fossil fuels), and has a lower carbon footprint than regular plastic. All our bottles are recyclable.

Our shipping boxes, tape and packing materials are all paper and can be recycled. We aim to use as little single use plastic as possible in our packaging.

At the moment we are unable to refill your bottles for you. We will continue to look for more sustainable options in our packaging. We have considered pouches, which we know use less plastic, but have not yet found one that is easily recyclable.

We will soon be launching our products in larger sized bottles to help reduce plastic waste.

Only Curls Hydrating Curl Creme with mirror

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